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 FAQs:
This section is intended to help you find answers to the most frequently asked questions about CIS that we respond to. If you cannot find your particular question listed, then please visit contact-us section.

Q. What does System include?
The whole unit includes Reservoir Bottles, CIS Cartridge, Tubing, Vacuum Pump, CIS Support Arm and Connectors.

Q. Which printers are supported?
Currently our system is available for Epson Stylus Photo 790, 810, 820, 830, 870, 875DC, 890, 895, 915, 925, 960, 1270,1280,1290, 2200 and EX2, EX3, C62, CX3200, C42UX, C44, C80, C84, CX6400, R300, RX500, RX600, R800.

Q. How does it work?
Tubing is attached to cartridges and moves back and forth with the print head.
Continuous ink replacement as it is drawn out of the cartridges. It does not touch inside of printer or affect normal operation in any way.

Q. How to reset the ink counter?
1) Push the paper feed button down for 4+ seconds (the print head will move into cartridge changing position).
2) Remove the provided sensor clips. You can replace them immediately.
3) Push the paper feed button down briefly and the printer will do a charging cycle (since it thinks you just installed a new cartridge).
You are ready to continue printing. The whole process takes a couple minutes.
(Note: Reset the ink counter for both the black and color carts at the same time. A charging cycle draws ink from both cartridges anyway so you might as well reset both and save time and a little bit of ink).

Q. How sensitive is the printer to the ink level in the reservoir bottles?
Your printer will operate properly as long as you keep the bottles at the same level as the printer. The padding in the cartridges creates a nice pressure buffer so that the printer is able to operate with various ink levels in the bottles. If you raise the bottles up to a higher level, you run a risk of ink pooling on the paper.
In normal operation with the bottles sitting next to the printer, you will experience the same great print quality no matter what the level of ink in the reservoir bottles. In fact the print quality should be equal to what you get with a fresh, full cartridge all the time. (Normal cartridges tend to degrade in quality as the ink level drops)

Q. When should I refill the reservoir bottles?
Short answer, before they are empty. When you refill the bottles, do not fill them all the way up to the brim. Fill only to within 1 inch of the bottle tap.
If you do run the reservoir bottle and the cartridge dry, it is possible to re-prime the chamber by removing the cartridge from the printer, plugging the exit holes, and repeating the filling instructions. However this will prove quite messy since you will be pumping some residue ink out of the cartridge in addition to the air. It would be better to order a replacement virgin empty cartridge from us.

Q. Can I change ink type and still use the same CIS system?
Yes. The tubing is mounted to the color cartridge using double-sided foam tape. It is possible to remove the tubing from the cartridges, pull off the bracket, and reattach the bracket and tubing to a new cartridge. If another ink set appears in the future that you wish to use, you do not have to purchase a new CIS system.

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